Responsible Gaming

Responsible gaming at Evo on evos-uk.com means treating gambling as entertainment, not a way to make money or solve financial problems. The aim of this page is to help you OBSERVE your play, EXPAND your use of available protections, and REFLECT on whether gambling still fits safely into your life. Evo supports you with clear tools, practical limits, and links to independent UK organisations so that you can stay in control or seek help whenever you need it.

Risk Awareness

Observe: Gambling can become harmful when it stops being occasional fun and starts affecting your mood, time, or finances. In line with UK standards, Evo encourages you to regularly check in with yourself and to recognise early warning signs of risk.

Common signs of potential gambling harm may include:

• Gambling more frequently, for longer sessions, or with higher stakes than you planned.
• Thinking about casinos, games, or betting even when you are at work, studying, or with family.
• Chasing losses - trying to win back money you have already lost by placing new or larger bets.
• Spending money on gambling that was intended for rent, bills, food, or other essentials.
• Hiding or lying about your gambling from friends, family, or colleagues.
• Feeling stressed, anxious, guilty, or depressed after gambling, but still continuing to play.
• Borrowing money, using overdrafts, payday loans, or credit cards to fund gambling.
• Neglecting hobbies, social life, or responsibilities because you prefer to gamble.

Self-assessment test (EXPAND your self-awareness): Read each statement and ask yourself if it applies to you "never", "sometimes", "often", or "almost always".

• I spend more time or money gambling than I originally intend.
• I gamble to escape worries, stress, low mood, or other problems.
• My gambling has caused tension or arguments with people close to me.
• I have tried to cut down or stop gambling but find it difficult.
• I feel the urge to win back money I have lost as quickly as possible.
• I would feel uncomfortable if someone could see exactly how much I spend on gambling.

Reflect: If several of these statements apply "often" or "almost always", you may be at risk of gambling harm. We strongly recommend using the safer gambling tools described below, and contacting independent UK support such as GamCare or Gambling Therapy for professional, confidential help.

Limits & Tools

Observe: The most effective way to keep gambling under control is to decide in advance how much time and money you can comfortably afford to lose, and to enforce those decisions with technical limits. Evo and the UK-licensed operators that host Evo games provide tools to help you do this.

Deposit Limits (daily, weekly, monthly)

How to set your limits (System 1 procedural steps):

1. Log in to your player account via evos-uk.com or the UKGC-licensed operator that provides Evo games.
2. Go to "My Account" or "Profile", then select the "Responsible Gambling" or "Safer Gambling Tools" section.
3. Choose "Deposit Limits".
4. Select the timeframe you want to control - for example:
   • Daily limit: e.g. £20 per 24 hours.
   • Weekly limit: e.g. £50 per 7 days.
   • Monthly limit: e.g. £100 per calendar month.
5. Enter the maximum amount you are prepared to deposit for each period, then confirm your choice.

Legal and protective notes (EXPAND):

• Reductions to your deposit limits usually take effect immediately or as soon as technically possible.
• Increases are generally subject to a cooling-off period (for example 24 hours or longer) in line with UK safer gambling standards.
• Once a deposit limit is in place, neither Evo nor the UKGC-licensed operator should allow you to exceed it within that period.

Time Spent Limits and Session Timers

Observe: Losing track of time while playing is common. UKGC guidance encourages the use of reality checks and session timers to help you stay aware of how long you have been gambling.

• From your "Responsible Gambling" area, select "Session Limits" or "Reality Checks".
• Choose a maximum session length that fits comfortably with your other commitments, for example 30, 45, or 60 minutes.
• Confirm your settings. When the selected time is reached, you will receive an on-screen message reminding you how long you have been playing.
• Depending on the operator, you may need to actively confirm that you wish to continue, or you may be logged out automatically.

Reflect: If you regularly ignore reality checks, this is a sign to reconsider your gambling, lower your limits, or take a longer break.

Short Breaks (Time-Out)

How to enable a Time-Out (24 - 72 hours or longer):

1. Log in to your account and go to "Responsible Gambling" > "Time-Out" or "Short Break".
2. Select the length of your break - for example:
   • 24 hours
   • 48 hours
   • 72 hours
   • Up to several weeks, depending on the operator's options
3. Read the information on what a Time-Out means (you will not be able to deposit or place bets during this period).
4. Confirm your choice. Once confirmed, the Time-Out cannot be cancelled until the period expires.

Regional compliance note (UK): Time-Outs are designed as a short-term tool. If you feel you need longer protection, please consider self-exclusion through the operator and, in the UK, through the national scheme GamStop (gamstop.co.uk).

Self-Exclusion

Observe: Self-exclusion is a stronger, longer-term measure for people who feel they are losing control of their gambling. In the UK it is a key requirement under UK Gambling Commission rules and is supported by the national GamStop scheme.

Self-Excluding from a Single Operator

Step-by-step process (EXPAND):

1. Log in to your online gambling account associated with Evo content via evos-uk.com or another UKGC-licensed operator.
2. Navigate to "Responsible Gambling" or "Safer Gambling" in "My Account".
3. Select "Self-Exclusion".
4. Choose the duration:
   • Minimum period (typically from 6 months).
   • Longer periods such as 1 year, 2 years, 5 years, or more.
   • In some cases, a "lifetime" or indefinite exclusion option.
5. Read the consequences carefully, including the fact that during self-exclusion you should not be allowed to deposit, place bets, or receive marketing from that operator.
6. Confirm your decision by following the on-screen steps. You may be asked to re-enter your password or verify your choice by email.

Consequences and protections (REFLECT):

• You will no longer be able to log in for gambling purposes with that operator for the chosen period.
• You should still be able to request withdrawal of any remaining balance by contacting customer support, subject to standard security and identity checks.
• The operator must not accept new accounts from you using your personal details and must take reasonable steps to prevent you from opening duplicate accounts.
• Self-exclusion cannot normally be cancelled before the minimum period ends. After that, a cooling-off process may apply before any reopening.

UK-Wide Self-Exclusion: GamStop

Important UK requirement: For online gambling in Great Britain, you can register with the free national self-exclusion scheme GamStop at gamstop.co.uk. This is strongly recommended if you are experiencing harm.

• GamStop will attempt to prevent you from using gambling websites and apps run by companies licensed by the UK Gambling Commission.
• You can choose self-exclusion periods (for example 6 months, 1 year, or 5 years) across participating operators.
• GamStop does not manage your funds; your balances remain with each operator and can typically be withdrawn by contacting them directly.

International Self-Exclusion Examples

While Evo focuses on UK players, some visitors may be familiar with other national schemes. For example:

• Spain - RGIAJ: The Registro General de Interdicciones de Acceso al Juego (RGIAJ) allows people in Spain to self-exclude from licensed gambling operators nationwide.
• Other jurisdictions may offer similar registers or exclusion lists managed by their regulators.

Regional compliance note: Self-exclusion through evos-uk.com or a UKGC-licensed operator does not automatically apply to foreign or unlicensed sites. Evo strongly advises against using unregulated or offshore sites.

Support Resources

Observe: Asking for help is a sign of strength, not weakness. In addition to the tools offered by Evo and its UK partners, there are independent organisations that provide free, confidential support.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 24/7 from within the UK for free, confidential advice and emotional support in English.
• BeGambleAware: Visit begambleaware.org for self-help tools, information on risks, and routes to treatment across Great Britain.
• NHS Services: The NHS offers specialist gambling treatment services in some areas of the UK; see the NHS website or BeGambleAware for referral information.

International Support Organisations

Self-Exclusion Schemes & Blocking Tools

• GamStop (UK): Free online self-exclusion for UKGC-licensed sites - gamstop.co.uk.
• Spain - RGIAJ: National self-exclusion register for Spain, managed by the gambling regulator (Dirección General de Ordenación del Juego).
• Blocking software - Gamban: Software that blocks access to many gambling sites and apps on your devices - useful alongside self-exclusion.
• Blocking software - BetBlocker: Free gambling-blocking software that can be installed on multiple devices.

Family and Friends Support

• GamCare: Offers support not only to gamblers but also to affected others (family, partners, friends).
• GamAnon / Gam-Anon (Gamblers Anonymous family groups): Peer support meetings for people affected by someone else's gambling.
• Online forums and chats: Gambling Therapy and some UK charities host moderated forums and chats for relatives and friends.

Confidentiality and professional help (REFLECT): These services are independent from Evo and evos-uk.com. Conversations are generally confidential and many services operate 24/7. If you are in immediate danger or experiencing a crisis, please contact emergency services or your local medical provider without delay.

Help for Family

Observe: Problem gambling rarely affects only the person who gambles. Family members, partners, and friends can feel stressed, betrayed, or uncertain how to respond. It is important to look after your own wellbeing while supporting the person you care about.

How to Talk About Gambling Concerns

• Choose a calm, private moment when neither of you is angry, in crisis, or currently gambling.
• Use "I" statements (for example, "I feel worried when..."), rather than blame or accusations.
• Focus on specific behaviours (spending, time, secrecy) and their impact on you and the household.
• Listen carefully and allow the person to express how they feel, even if you disagree.
• Encourage them to consider tools such as deposit limits, Time-Out, self-exclusion, or contacting a support organisation.

Support Resources for Families

• GamCare: Offers support for affected others via phone (0808 8020 133), live chat, and online forums.
• Gambling Therapy Family & Friends services: Online forums and group support for people impacted by someone else's gambling - gamblingtherapy.org.
• GamAnon / Gam-Anon: International fellowship offering meetings (in-person and online) for families and friends - see gamblersanonymous.org for more information.

Recommended Next Steps

• Encourage the person to speak with a GP or mental health professional; gambling problems are often linked with stress, anxiety, or depression.
• Consider seeking individual counselling for yourself, to help you manage boundaries, financial risk, and emotional impact.
• If there are immediate financial risks (debts, unpaid bills), seek free, independent debt advice from recognised UK services.
• If you feel at risk of harm, prioritise your safety and seek help from local support services or emergency services as appropriate.

Reflect: You are not responsible for another person's gambling behaviour. Using professional and peer support can help you protect yourself while encouraging the person you care about to seek help.

Operator's Commitment

Observe: Evo, operating via evos-uk.com, is committed to aligning with UK safer gambling expectations and to working only with operators licensed by the UK Gambling Commission (UKGC). Evolution, the provider of Evo games, holds a Remote Gambling Software (B2B) licence under UKGC Account Number 41655, as listed on the UK Gambling Commission public register (business/detail/41655, last verified in May 2025). Your direct consumer protections, however, primarily arise from the remote operating licence of the UKGC-licensed casino or betting operator you use.

Internal Risk-Check and Monitoring Procedures

EXPAND - Behaviour analysis: Where evos-uk.com or a UKGC-licensed partner operator manages your player account, they may carry out proportionate monitoring to identify patterns associated with potential harm, for example:

• Rapid increases in deposits or stakes over a short period.
• Very long or repeated playing sessions without breaks.
• Repeated declined deposits or use of multiple payment methods.
• Chasing losses or repeatedly reversing withdrawal requests (where allowed).

Warning messages and interventions: If risk indicators are detected, the operator may:

• Display tailored safer gambling messages and links to tools and support.
• Recommend or apply limits, Time-Outs, or account reviews.
• Temporarily prevent further deposits or gameplay while concerns are assessed.

Proactive Contact with Players

REFLECT - When support may contact you: In line with UK standards, customer care or responsible gambling teams may reach out if your activity suggests a risk of harm, for example:

• Large or unusual spending relative to your previous behaviour.
• Evidence of financial distress, such as multiple failed payment attempts.
• Extended sessions combined with escalating stakes.

Contact may take place via email, in-account messaging, SMS, or phone. The purpose is to check in on your wellbeing, provide information on safer gambling tools, and, where appropriate, restrict activity to protect you. Any such contact should be conducted respectfully and with regard to your privacy.

Regulatory and Dispute Context

• Regulatory oversight: Evolution's B2B licence with the UKGC (Account 41655) relates to game supply and does not authorise evos-uk.com itself to accept consumer bets unless a separate remote operating licence applies to the operator.
• Dispute resolution: If you have a dispute about transactions or bonuses with a UKGC-licensed operator, you may have access to an approved Alternative Dispute Resolution (ADR) provider such as the Independent Betting Adjudication Service (IBAS) - ibas-uk.com.
• Offshore and unlicensed sites: Any site claiming to be "Evo United Kingdom" without a valid UKGC licence is likely offshore and should be avoided by UK players. Always verify licence details on the UKGC public register at gamblingcommission.gov.uk or via the operator's licence entry.

Updates

Observe: Responsible gambling regulations and industry best practices evolve over time. Evo reviews this page regularly to ensure it reflects current UK requirements and the tools available on evos-uk.com and through our UKGC-licensed partners.

How we will notify you (EXPAND):

• By updating this page on evos-uk.com with the latest information and the date of the last update.
• By displaying banners, pop-ups, or notices within your account area when significant changes are made.
• By sending email notifications to registered players where material changes affect your rights or the tools available.

Reflect: We encourage you to review this page periodically, especially if your circumstances change or if you begin to feel differently about your gambling.

Date of last update to this Responsible Gaming page: 06 November 2025.

Data validity note: Corporate and regulatory information regarding Evolution's UKGC licence is based solely on the data provided from the UK Gambling Commission public register as verified in May 2025.

Contact & Feedback

Observe: If you have questions about safer gambling, want help using any of the tools described above, or wish to share feedback on this page, Evo provides dedicated contact channels.

Responsible Gaming Department Contact

• Email (Responsible Gaming): responsiblegaming@evos-uk.com
• Phone (Responsible Gaming helpline): +44 (0)20 0000 0000 (example UK number - check evos-uk.com for the latest contact details)

These contact routes are intended for responsible gambling and player protection matters only. They are not a substitute for emergency services, medical advice, or independent debt counselling.

Feedback and Self-Control Requests

• You can use the Responsible Gaming Feedback & Support Form in your account area on evos-uk.com (for example under "My Account" > "Responsible Gambling Feedback") to:
  • Request support in setting or adjusting deposit and time limits.
  • Ask for information about self-exclusion and Time-Out options.
  • Provide feedback on how we can improve our safer gambling tools or this page.

Reflect: Your feedback helps Evo continuously improve its responsible gaming measures and align with UK best practice. However, nothing on this page overrides the terms and conditions, privacy policy, or regulatory obligations of any UKGC-licensed operator with whom you hold an account. Always read and follow the operator's own responsible gambling information and rules.

Age and legal notice: Gambling in the UK is restricted to persons aged 18 or over. This page is for information only and does not constitute legal, financial, or therapeutic advice. If you are concerned about your gambling or someone else's, please contact the independent support services listed above.